Influencer Hero integrates with Gorgias to help your support team instantly recognize influencer customers and handle their tickets with the right context and urgency.
How to install
In Influencer Hero, go to Settings → Integrations (or visit https://app.influencer-hero.com/integrations).
Find Gorgias and click Connect.
You’ll be redirected to Gorgias - log in and authorize Influencer Hero.
After authorization, you’ll be sent back to Influencer Hero and the integration will show as Connected.
Once connected, the widget will start appearing inside Gorgias tickets.
What the integration enables
1) See if a ticket is from an influencer (directly inside Gorgias)
In Gorgias, a widget will show you whether the support ticket is from an influencer based on the customer’s email address. If the email belongs to an influencer known to Influencer Hero, the widget surfaces that information right in the ticket so your team can act immediately.
2) Deliver exceptional support to influencers (and increase organic exposure)
Influencers can turn a great support experience into free positive organic brand exposure. With instant influencer detection in the ticket view, your team can prioritize, personalize, and go the extra mile when it matters most.
3) Proactively manage unhappy influencer customers (before it goes public)
When an influencer is unsatisfied, a support issue can escalate publicly and amplify quickly. This integration helps you spot influencer tickets early, so you can proactively resolve issues and reduce the risk of negative public posts.