How to contact support
Obtaining support is crucial in addressing any issues or inquiries you may have regarding the software. There are multiple methods to contact our support team:
- Reach out to your dedicated account manager: Upon onboarding, you will be assigned a dedicated account manager with whom you can communicate directly for assistance with any problems or questions.
- Utilize the live chat feature: Should you require immediate assistance our live support team is available to assist you through the live chat feature located on the bottom right corner of every page.
- Submit a ticket or email support@influencer-hero.com: If you cannot find the information you need in the software's help desk articles or through the built-in help feature, you may submit a ticket or email the wider support team directly. Please ensure to provide a detailed description of the issue you are experiencing and include any error messages or screenshots that may be relevant to your inquiry.